Atom Energy

When you’re an Atmos Energy employee, you help bring clean and reliable natural gas to more than three million people and businesses across the country. However, that’s just the beginning of your story - you could be a service technician in Louisiana, an engineer in Kentucky or a customer support associate in Texas. With temperatures expected to be in the low 20s overnight along with additional snowfall, Atmos Energy said it is urging “all residents and businesses to continue to conserve energy to help maintain service for our most critical human needs customers.”.

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Overview

Atmos Energy delivers natural gas to approximately 362,000 customers in Louisiana. Mac for work. This makes Atmos Energy the largest natural gas provider in the state. We provide natural gas to the cities of Lafayette, Monroe and communities outside New Orleans, including Metairie and the north shore of Lake Pontchartrain.

Louisiana Projects

Just like other important parts of the infrastructure in our communities, such as highways and bridges, natural gas pipelines need to be replaced over time. This is one way that we invest in growing communities and provide you with safe and reliable natural gas service for generations to come.

Below is a sampling of current and recently completed projects throughout Louisiana. Click on the icons for more information.

We are replacing service lines in many neighborhoods throughout Louisiana. A service line is the pipe that runs from your street or alley to your natural gas meter.

Natural gas service is delivered to your home through a vast pipeline network that starts at a storage facility. After leaving a storage facility, natural gas is transported through transmission lines to the Atmos Energy City Gate and into our distribution main lines. These pipelines are crucial to providing a dependable supply of natural gas for growing communities. Atmos Energy's distribution main pipelines are upgraded with new materials as pipelines age, customer demand increases and safety standards change.

What does this mean for me?

You may notice Atmos Energy crews and contractors working in your neighborhood to install or replace pipelines. This process includes locating and marking various underground utilities such as water and cable, replacing main and service lines, relocating indoor meters to the outside of homes and restoring property to original or better condition.

Will you need to dig up my yard, sidewalk or driveway— and if so, who’s going to fix it?

Before work begins, we will record the entire construction path to document the condition of sidewalks, driveways, curbs, etc. to ensure any needed repairs will be made accurately. Initial restoration, such as leveling of surfaces, will be completed as the project progresses.

How can I get answers to my specific questions?

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Please use our contact page to get in touch with someone in your area. Store for iphone.

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The following has been provided to us by Atmos Energy:

Atmos Energy understands customer concerns that the recent extreme weather may affect their natural gas bills, so we want to assure customers that bills in the near-term will not include any of the unusually high gas prices from the historic winter storms.

Atmos Energy does not set the market pricing for natural gas. There is no profit added to the gas cost. We have been and will continue working with regulators to find solutions that will minimize the impact on monthly bills. Until those solutions are identified, the gas cost portion of a customer’s bill will reflect normal, seasonal gas prices.

February and March bills may still be higher than recent months based on the amount of gas used during the bitterly cold weather.

Atmos Energy offers installment plans that spread out payments of the total balance over time with no added charges or fees. To set up an installment plan, visit www.atmosenergy.com, log in to the Atmos Energy Account Center and select the Payment Assistance tab, or call the Atmos Energy customer service team at 888.286.6700 Monday through Friday between 7 a.m. and 6 p.m. central time.

Federal assistance funds are also available through the Low Income Home Energy Assistance Program (LIHEAP), in addition to Atmos Energy’s Sharing the Warmth funds. Sharing the Warmth is a program that leverages the generosity of customer donations with additional contributions by Atmos Energy to amplify the amount of assistance offered. Atmos Energy then partners with local agencies to offer program funds to eligible customers.

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Financial assistance is available on a first come, first served basis to eligible residential customers through a local energy assistance agency. To locate an agency, visit atmosenergy.com/assistance or call 211. Customers needing solutions to keep up with their monthly natural gas expenses are encouraged to contact Atmos Energy’s customer service team at 888.286.6700 or visit the account center at https://www.atmosenergy.com/accountcenter/logon/login.html.

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